Terms & Conditions

Welcome to Naoi website. We offer a range of digital and physical products and services. By using our website and purchasing our products and services, you agree to the following terms and conditions:

1. General

1.1. Naoi is the business name registered under the "Registration of Business Name Act, 1963", and we are registered in Ireland with company registration number 693858 and the principal place of business at 14 The Avenue, Heatherside; Arklow; Co. Wicklow; Ireland.

1.2. These terms and conditions apply to all users of our website, including but not limited to customers, clients, and visitors.

1.3. By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into a contract.

1.4. We may update these terms and conditions from time to time, and the updated version will be effective from the date of publication on our website.

2. Privacy and Data Protection

2.1. We take your privacy seriously and comply with the General Data Protection Regulation (GDPR) in our collection, use, and processing of your personal data. Our Privacy Policy explains how we collect, use, and protect your personal data, and your rights in relation to your personal data.

2.2. By using our website and purchasing our products and services, you consent to our collection, use, and processing of your personal data in accordance with our Privacy Policy.

2.3. We may use third-party service providers to process your personal data on our behalf, such as payment processors, shipping companies, or marketing providers. We ensure that these service providers are GDPR compliant and have appropriate safeguards in place to protect your personal data.

3. Orders and Payment

3.1. To purchase our products and services, you must place an order on our website and provide accurate and complete information about yourself, such as your name, email address, shipping address, and payment information.

3.2. We accept payment by credit card, debit card, PayPal, and other payment methods specified on our website. All payments are processed securely and in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

3.3. We reserve the right to cancel or refuse any order for any reason, including but not limited to non-payment, insufficient information, or suspected fraud or misuse.

4. Delivery and Returns

4.1. We offer both digital and physical products and services, and delivery methods may vary depending on the type of product or service you purchase.

4.2. For physical products, we will use our best efforts to deliver the products to you within the estimated delivery time specified on our website.

4.3. If you are not satisfied with a physical product you have received, you may return it to us within 14 days of receipt for a refund or exchange. In this case, we require you to send us:

- information about the reason for the return at hello@naoi.ie with attached a copy of a document confirming the date of receipt of the product;
- the received product to the address shown below. You will be responsible for paying for your own shipping costs.

Naoi
14 THE AVENUE
HEATHERSIDE
Y14HR82 ARKLOW
Ireland

4.4. For digital products and services, we will provide you with access to the products and services within a reasonable time after payment is received.

5. Intellectual Property

5.1. All content and materials on our website, including but not limited to text, graphics, logos, images, videos, and software, are owned by us or licensed to us and are protected by copyright and other intellectual property laws.

5.2. You may use our content and materials for personal and non-commercial purposes only, and must not reproduce, modify, distribute, or exploit our content and materials without our prior written consent.

WIX Site Administration and Management — Terms & Conditions

1. WIX Site Administration and Management — Subscription

1.1. Scope of the Service

The WIX Site Administration and Management service provides ongoing assistance with the administration, updating and management of an existing Wix website and the apps installed on it.

The following services are available under an active subscription:

• Updating and optimising existing website text content and images.

• Updating and adding articles to the website's blog or news module.

• Assistance with updating and adding products to the online store.

• Assistance with updating and adding services to the booking system.

• Modification or restructuring of the existing Wix Store module.

• Modification or restructuring of the existing Wix Bookings module.

• Wix Mobile App setup and assistance with its ongoing management.

• One complimentary consultation or mentoring session per month.

• One complimentary sponsored article containing external links to the client's website, subject to the conditions set out in Section 1.4.

The service applies only to an existing Wix website and the apps installed on it. It does not automatically include the creation of new websites, new systems or new functionality beyond routine administration.

The scope of the service is also subject to Wix's technical capabilities, the client's active Wix plan, app availability and the permissions required to carry out the work.

1.2. Monthly Working Time Allowance

The subscription includes a maximum of one hour of Naoi's working time per monthly billing period.

This allowance covers all website administration tasks, consultations, mentoring, and the setup and assistance with managing the Wix Mobile App.

Within this allowance, the client may request, for example, updates to website content, images, articles, products and booking services, as well as agreed minor modifications to existing modules.

Working time also includes:

• Reviewing the client's request.

• Clarifying and confirming the scope of the task.

• Communication necessary to complete the task.

• Phone or WhatsApp consultations relating to the requested work.

• Implementing and checking changes.

• Configuring and testing the agreed functionality.

The client should submit requests in a clear, complete and unambiguous manner. Time spent clarifying unclear instructions is also included in the monthly allowance.

The allowance does not guarantee that any particular number of tasks will be completed. The number of tasks completed depends on their complexity and the time required to carry them out.

Unused time does not carry over to the next billing period and cannot be exchanged for cash or refunded.

If a requested task is expected to exceed the remaining allowance, Naoi will inform the client and provide a quote for any additional work required. Additional work will only begin once the client has accepted the quote.

1.3. Wix Store and Wix Bookings

Assistance with Wix Store and Wix Bookings covers the updating and modification of existing modules within the monthly time allowance and the agreed scope of work.

Significant redesign, restructuring or rebuilding of an existing module, as well as the implementation of extensive new features, will require a separate quote where substantial work is involved.

The subscription does not automatically include bulk product or service entry, the input of large volumes of data, or the rebuilding of an entire store or booking system.

Any additional work requires the client's approval of the quote in advance.

1.4. One-Off Sponsored Article

The subscription includes one complimentary sponsored article containing external links to the client's website.

This is a one-off benefit. It is not renewed with subsequent monthly or annual payments and does not count towards the monthly one-hour working time allowance.

The topic, content, number of links, publication date and placement must be agreed in advance and remain subject to Naoi's editorial approval. Naoi may refuse to publish content that is unlawful, misleading or does not meet its editorial standards.

Publication of the article does not guarantee any particular search engine ranking, increase in website traffic or other SEO results.

1.5. Wix Mobile App

The setup of the Wix Mobile App includes assistance with launching and managing the solution available under the client's Wix plan and the applicable Wix offering.

Time spent setting up, updating and assisting with the management of the app is included in the monthly one-hour allowance.

The service does not include the development of an independent, custom-built mobile application or fees for external services, licences or paid solutions, unless otherwise agreed.

Feature availability, publication options and any applicable charges depend on Wix's current offering and the terms of the relevant providers.

1.6. Consultations and Mentoring

The subscription includes one consultation or mentoring session per month. This session is included in the monthly one-hour working time allowance.

The session must be arranged with Naoi in advance. If it is not used during the relevant billing period, it does not carry over to the following month.

Additional consultations or mentoring beyond the available allowance may be quoted separately.

1.7. Subscription Options and Payments

The service is available under two subscription options:

• Monthly subscription — payment is collected on a recurring monthly basis.

• Annual subscription — payment is collected on a recurring annual basis, with the option of a reduced price compared with the total cost of monthly payments.

An annual subscription commits Naoi to providing the services included in the plan during each month of the paid annual term, in accordance with these Terms & Conditions.

Before purchasing, the client will be provided with information about the price, payment frequency, billing period and automatic renewal terms, where applicable.

If a payment fails, Naoi may suspend the handling of new requests after notifying the client and allowing a reasonable period to settle the outstanding amount.

1.8. Client Cancellation of a Subscription

The client may cancel their subscription at any time without having to provide a reason.

For a monthly subscription, cancellation stops subsequent renewals. The service remains available until the end of the paid billing period, subject to the client's statutory rights.

For an annual subscription, early cancellation stops subsequent renewals. If the subscription ends before the expiry of the paid annual term, the client is entitled to a refund for the unused full months, calculated from the month following the month in which the subscription ends until the end of the paid term.

The refund is calculated proportionately according to the number of unused full months, taking into account the price and terms of the purchased plan.

These provisions do not limit any statutory rights the client may have to withdraw from the contract, obtain a refund or exercise other legal remedies.

1.9. Termination of a Subscription by Naoi

Naoi may decide not to continue a monthly subscription at any time and is not required to provide a reason for this decision. The client will be notified that the subscription will not renew for the next billing period.

Unless otherwise required by applicable law or agreed with the client, the service will remain available until the end of the current paid billing period. No further subscription payments will be collected after the subscription has ended.

Following the end of the subscription, the client may continue to request website administration and management services under the non-subscription terms set out in these Terms & Conditions. Any further work will be subject to a separate quote and the applicable rates.

This provision does not affect any statutory rights the client may have, including any applicable rights to a refund or other remedy.

If Naoi terminates a subscription, the client is entitled to a refund for the unused full months of the paid annual term, calculated from the following month until the end of that term, in accordance with the principles set out in Section 1.8. This does not limit the client's rights under applicable law.

For a monthly subscription, any settlement will take account of the paid billing period, the services already provided and the client's applicable statutory rights.

1.10. Option to Continue Working Together Without a Subscription

After a subscription ends, the client may continue to use Naoi's Wix website administration and management services under the terms set out in Section 2 — WIX Site Administration and Management — Without a Subscription.

Further work will be handled as individual requests, subject to a separate quote and the applicable working-time rate. The subscription does not automatically convert into a non-subscription service. The client may decide whether they wish to continue working with Naoi on this basis.

1.11. Technical Limitations

Naoi provides administrative services within the agreed scope but does not control the operation of the Wix platform or apps and services provided by third parties.

Naoi does not guarantee uninterrupted platform operation, the continued availability of all features, approval of content by external platforms or specific SEO results.

Technical issues arising from the Wix platform itself may require the client to contact Wix Support directly. Naoi may assist in identifying the issue; however, further diagnosis, investigation or implementation work may require a separate quote and the client's approval.

2. WIX Site Administration and Management — Without a Subscription

2.1. Terms of Cooperation

By requesting website administration work from Naoi without an active subscription, the client accepts these Terms & Conditions.

Each request is considered individually. The scope of work, estimated completion time and cost are agreed before work begins.

2.2. Submitting Requests

Requests may be submitted in writing, for example by email or message, or by phone, including via WhatsApp.

The client should describe the task clearly, completely and unambiguously and provide the information necessary to carry it out.

If additional clarification is required, the time spent establishing the scope of the task may be included in the working time once the quote has been accepted and work has begun.

Preparing a standard quote is free of charge. However, if the client requests a detailed technical diagnosis, website audit or other work beyond preparing a quote, Naoi will inform the client in advance of the scope, cost and requirement for approval.

2.3. Rates and Calculation of Charges

The rate for website administration work is €20 for each commenced 30-minute period of work.

For example:

• Work taking up to 30 minutes — €20.

• Work taking more than 30 minutes and up to 60 minutes — €40.

• Any additional working time — charged according to the same rule.

Working time includes carrying out the task, necessary analysis, communication with the client, phone or WhatsApp consultations relating to the task, and testing and checking the implemented changes.

2.4. Quotes and Approval of Requests

Once the scope of work has been established, Naoi will provide the client with a quote setting out the estimated cost of completing the task.

The decision to proceed rests with the client. Work will begin once the client has accepted the quote, unless otherwise agreed.

If the client does not accept the quote, the request will be closed as no longer proceeding and no work will be carried out. Preparing a standard quote is free of charge.

If, during the work, it becomes clear that the task requires significantly more time or falls outside the originally agreed scope, Naoi will inform the client and provide an updated quote. Additional work will only be carried out once the client has approved it.

2.5. Payments and Invoicing

Charges are based on the work actually completed, in accordance with the accepted quote and the applicable rate.

Payment is normally required after the task has been completed. In justified circumstances, Naoi may require payment in advance or a deposit, provided the client is informed before work begins.

Invoices are issued collectively once a month, usually at the end of the month, and cover the requests completed during that month, in accordance with the agreed billing arrangement.

The payment deadline stated on the invoice applies. If the client does not accept the quote or the agreed payment terms, the task will not begin.

2.6. Scope of Work and Exclusions

The service covers only the work agreed as part of the individual request.

The creation of new functionality, website rebuilding, major structural changes, bulk product or service entry, and the input of large volumes of data require prior agreement on the scope and a separate quote.

Fees for third-party apps, licences, hosting, domains and other provider services are not included in Naoi's rate unless otherwise agreed.

2.7. Technical Issues Requiring Contact with Wix

If an issue concerns the operation of the Wix platform or its native features and requires intervention by Wix's technical support team, the client may be asked to contact Wix Support directly.

This also applies where the issue has already been diagnosed by the client or as part of a separate, paid analysis carried out by Naoi.

Naoi does not guarantee that Wix will resolve the issue or specify how quickly Wix Support will respond.

Further investigation, attempts to work around the issue or implementation work may be quoted separately. Naoi will inform the client of the scope and estimated cost before such work begins.

2.8. Cooperation and Communication

The client agrees to provide the information and materials necessary to complete the request and to respond to questions relating to its scope.

The absence of required information, access or approvals may delay completion. Naoi is not responsible for delays caused by circumstances within the client's control or by external providers, subject to applicable law.

3. General Provisions

3.1. Website Access and Security

The client is responsible for ensuring they have the necessary rights to the website, content, images and other materials supplied to Naoi.

The client must provide the access necessary to carry out the agreed work. Naoi will use that access only to the extent required to provide the service.

3.2. Client Materials and Content

The client is responsible for the legality and accuracy of the materials supplied, including text, images, product information and service details.

Naoi may refuse to use materials where there are reasonable grounds to question their legality or compliance with applicable requirements.

3.3. Changes to the Wix Platform

Wix may change the availability, operation, features and terms of its services. Naoi does not guarantee that all features will remain unchanged or that an existing configuration will always be maintainable.

If changes made by Wix require additional work, that work may be quoted separately and will require the client's approval.

3.4. Consumer Rights

These Terms & Conditions do not exclude or limit any rights that cannot be excluded under applicable law.

For contracts with consumers, statutory rights may apply in relation to pre-contractual information, withdrawal from distance contracts, refunds and the conformity of services with the contract.

In particular, statutory rights to withdraw from a distance contract, including applicable time limits and the rules governing payment for services already commenced, remain separate from the standard cancellation arrangements set out in this document.